Customer Service | Queen City Audio Video Appliances
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 800-365-6665 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Queen City Audio Video Appliances strives for world class service before, during and after the sale.

Customer Service Department: 704-391-6000- Option 4

Customer Service Email:

Customer Service Fax: 704-391-6038

Extended Warranties: 704-391-6000 - Option 4

Repairs: While we do not do repairs, we will gladly refer you to an authorized service provider. 704-391-6000 - Option 4

Delivery & Shipping Questions: 704-391-6000 - Option 3

For local delivery our Delivery People will call you the afternoon before your delivery to confirm your delivery time and 30 minutes prior to your delivery on the delivery day.

Mailing Address:
Queen City Audio Video & Appliances
Corporate Office
2430 Queen City Drive
Charlotte, NC 28208